WordFrame Consulting Services

We help you maximize the capabilities of our technologies to meet your business needs, in order to deliver earlier and increased return on your software investment. Our consulting services are designed to complement our comprehensive solution approach with global consulting services to help you:

- Identify strategic business objectives
- Design solutions to meet those objectives
- Rapidly deliver successful and cost-effective solutions
- We provide a range of services for:

Training
You can chose from a programme of on-site workshops, online web sessions to help you reach geographically spread communities, or we can create training videos and online resources for the continuous use by the community. Our training covers both the WordFrame product and awareness workshops to explain the principles of enterprise 2.0 tools and social networking.

Implementation
From project management of your particular community roll out, to help with configuration and set up of your particular site.

Consulting
For our customers, the WordFrame technology alone is not enough; to build better web communities technology and culture must change hand in hand. That's why you need consulting help and advice for the culture and practice changes required in your organization to make the community a success. We provide practical on site help, and access to a range of resources aimed at increasing participation and collaboration within your site.

Installation
Many sites will opt for our Software as a Service approach, where we are hosting and managing the service and supporting infrastructure - so no installation is required. All you need is access to the system through a PC or an Apple Mac with a web browser. Of course we provide standard installation services for those customers who want to install WordFrame on their own servers, or implement the product using our appliance.

Software Support
The standard WordFrame subscription provides new releases as and when they become available, and access to the help desk for defect correction. However, we can provide additional, tailored support services for organisations that need a higher level of service, or to cater for special circumstances.

Community Support
Beyond the support of the software platform itself, many installations will require additional help and advice to achieve the purpose and objectives of that particular community. We can either provide, or help you set up and man, a community support helpdesk.

Site Design
For no additional cost, you could us any of the existing templates from the library we have created - see our skins portfolio for examples. Just add your company logo and get started. However, if you want a specific design and colour scheme, then we will agree your requirements in a design workshop. This will produce a design brief, from which our design team will create a sample designs. We can the work together to refine it and subsequently develop your specific WordFrame theme. The costs will vary depending on the amount and complexity of the design requirements. Please contact us to discuss your requirements.

Community Content
Over and above the WordFrame web publishing framework itself, it is important to note that the success of building any community will depend on a number of factors, but the quality of the content on the site will be a key success factor. This is where our some of local partners and selected associate organisations could be deployed to help directly in producing content. Within the WordFrame partner ecosystem we have professional journalists and writers who can help write your material. Contact us to find out more.

Please contact us to discuss these services in detail.

You can also ask us to customize WordFrame.