WordFrame Customer references and feedback

WordFrame is a social media platform - a new communication tool that includes blogs, wikis, social networking, generation of RSS feeds, group messaging and document management. WordFrame is a sophisticated application aimed at web publication and online collaboration in all its forms, as well as data management. We have been developing and selling online products and services for 13 years, so when we created WordFrame we have applied that extensive expertise and experience with the goals of providing:

- a positive customer experience

- maximizing our customers’ investments

Listening to our customers and partners has always been a key part of our development process. In developing WordFrame, we have applied what we've learned from the thousands of customers using our earlier products - the TalkSpread forum software, as well as newsletter management, e-mail management and financial applications. The real creators of the WordFrame application are our customers all over the world.

Our customer list already includes major companies and organizations and world renowned individuals, who are helping drive the WortdFrame product forwards. They include the Enterprise Irregulars, Dennis Howlett, David Terrar, and Jerry Bowles of Social Media Today. We owe a lot to the interaction between Social Media Today and ITBrix, which has already led to the addition of important publishing and marketing functionality. Other partners include Parnassus and Blog Business Summit , Integrated Business Solutions, Des Walsh in Australia, Jim Morrison in The Netherlands, and recently - The Dearing Group. Our partner ecosystem is helping us make WordFrame a function rich, but easy to use online platform for all of your content, collaboration and promotional needs.

Backed up by these partners and customers, we can only pledge our tenacity and passion for providing better software solutions. Come on board and see how these new marketing and social media tools can work for you.

WordFrame Community Customization

We understand that one product will not always suit every customer and every application. With this reality in mind, WordFrame team has developed the expertise and research capacity for creating high quality custom implementations. Our accomplished development team will work closely with you to meet your company’s individual needs.

For us, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not only to customize products and services but to do it in a profitable way for all participating parties.

We can customize our existing WordFrame Platform to suit your needs or design and build a custom WordFrame Social Media web site for you. Our products can help you improve your business and retain your valuable customers. Our customization services will make your site unique.

To request a customization quote, please contact our sales department or submit web request.

If you are looking for Look & Feel customization, you can also view our skin portfolio of already developed skins, which are available for all our customers.

WordFrame Customer Support

WordFrame Support is an integral part of maximizing your investment in WordFrame Platform.

Support services include access to our Support Sites for online answers, expertise-based service by our support engineering staff, and software maintenance to ensure you have the most up-to-date technology.

We provide:

Software Support
The standard WordFrame subscription provides new releases as and when they become available, and access to the help desk for defect correction. However, we can provide additional, tailored support services for organisations that need a higher level of service, or to cater for special circumstances. We're flexible, so you can either buy this on an ad-hoc basis when you need it, or at a discounted rate if you agree an additional support contract and an amount of additional support hours over a period.

Community Support
Beyond the support of the software platform itself, many installations will require additional help and advice to achieve the purpose and objectives of that particular community. We can either provide, or help you set up and man, a community support helpdesk. The helpdesk services could be provided by email, through our online support system, by live chat, or by telephone. Call us to discuss your specific requirements and we'll put together an appropriate support contract and infrastructure for your community.

Online SupportOur support services include:

- support.wordframe.com - issue tracking portal

- help.wordframe.net - wiki portal for online documentation, manuals and release notes

- forums.wordframe.com - discussion portal

In addition we can deliver most of our training and workshop sessions online using video conferencing and web meeting tools.

WordFrame training services

The WordFrame Sales and Support team understands the importance of the task all our customers undertake – creating a viable online community with proper business and organizational goals. The WordFrame technology alone is not enough; to build better web communities technology and culture must change hand in hand, and we know that isn't easy.

We are committed to deliver the best possible services to match our customers’ efforts in achieving their goals. Our Sales and Support teams are available almost 24/7 to take on any challenge that our customers set for the platform. Each customer is entitled to a detailed and extensive training process, covering all of the functionality of the WordFrame Community Platform. In just a few sessions, the WordFrame personnel and the Customer can work through each and every module available on both the Public Portal and the Administrative Area of WordFrame.

Our training sessions cover in detail the following sections, modules and important elements of the WordFrame Community Platform:

- The WordFrame Public Portal, its functionality and interface elements

- Creating and editing Articles, Blogs and Comments

- WordFrame Wiki document creation and editing, Wiki Documents version control and content comparison.

- WordFrame File and Document Management – Document and file upload, versioning and directory structure organization

- Personal Profile and User Workplace management

- Complete WordFrame Platform administration

- Interface and Module content creation and Management

- Custom Module Creation and Management

- User Rights and Settings Management

- WordFrame Platform Content Management

- Security Settings and User Access Management

- Statistics and User Reports Creation and Management

The WordFrame Community Platform is backed up by a full and complete set of online help and written documentation, covering each and every function available, as well as frequently asked questions and a glossary of terms.

WordFrame Consulting Services

We help you maximize the capabilities of our technologies to meet your business needs, in order to deliver earlier and increased return on your software investment. Our consulting services are designed to complement our comprehensive solution approach with global consulting services to help you:

- Identify strategic business objectives
- Design solutions to meet those objectives
- Rapidly deliver successful and cost-effective solutions
- We provide a range of services for:

Training
You can chose from a programme of on-site workshops, online web sessions to help you reach geographically spread communities, or we can create training videos and online resources for the continuous use by the community. Our training covers both the WordFrame product and awareness workshops to explain the principles of enterprise 2.0 tools and social networking.

Implementation
From project management of your particular community roll out, to help with configuration and set up of your particular site.

Consulting
For our customers, the WordFrame technology alone is not enough; to build better web communities technology and culture must change hand in hand. That's why you need consulting help and advice for the culture and practice changes required in your organization to make the community a success. We provide practical on site help, and access to a range of resources aimed at increasing participation and collaboration within your site.

Installation
Many sites will opt for our Software as a Service approach, where we are hosting and managing the service and supporting infrastructure - so no installation is required. All you need is access to the system through a PC or an Apple Mac with a web browser. Of course we provide standard installation services for those customers who want to install WordFrame on their own servers, or implement the product using our appliance.

Software Support
The standard WordFrame subscription provides new releases as and when they become available, and access to the help desk for defect correction. However, we can provide additional, tailored support services for organisations that need a higher level of service, or to cater for special circumstances.

Community Support
Beyond the support of the software platform itself, many installations will require additional help and advice to achieve the purpose and objectives of that particular community. We can either provide, or help you set up and man, a community support helpdesk.

Site Design
For no additional cost, you could us any of the existing templates from the library we have created - see our skins portfolio for examples. Just add your company logo and get started. However, if you want a specific design and colour scheme, then we will agree your requirements in a design workshop. This will produce a design brief, from which our design team will create a sample designs. We can the work together to refine it and subsequently develop your specific WordFrame theme. The costs will vary depending on the amount and complexity of the design requirements. Please contact us to discuss your requirements.

Community Content
Over and above the WordFrame web publishing framework itself, it is important to note that the success of building any community will depend on a number of factors, but the quality of the content on the site will be a key success factor. This is where our some of local partners and selected associate organisations could be deployed to help directly in producing content. Within the WordFrame partner ecosystem we have professional journalists and writers who can help write your material. Contact us to find out more.

Please contact us to discuss these services in detail.

You can also ask us to customize WordFrame.

How to Buy WordFrame Support Services

Software Support - The standard WordFrame subscription provides new releases as and when they become available, and access to the help desk for defect correction. However, we can provide additional, tailored support services for organisations that need a higher level of service, or to cater for special circumstances. We're flexible, so you can either buy this on an ad-hoc basis when you need it, or at a discounted rate if you agree an additional support contract and an amount of additional support hours over a period.

Community Support - Beyond the support of the software platform itself, many installations will require additional help and advice to achieve the purpose and objectives of that particular community. We can either provide, or help you set up and man, a community support helpdesk. The helpdesk services could be provided by email, through our online support system, by live chat, or by telephone. Call us to discuss your specific requirements and we'll put together an appropriate support contract and infrastructure for your community.

How to buy WordFrame Platform Customization

We understand that one product will not always suit every customer and every application. With this reality in mind, WordFrame team has developed the expertise and research capacity for creating high quality custom implementations. Our accomplished development team will work closely with you to meet your company’s individual needs.

For us, customizing products and services is among the most critical means to deliver true customer value and achieve superior competitive advantage. The challenge is not only to customize products and services but to do it in a profitable way for all participating parties.

We can customize our existing WordFrame platform to suit your needs or design and build a custom WordFrame Social Media web site for you. Our products can help you improve your business and retain your valuable customers. Our customization services will make your site unique.

To request a customization quote, please contact our sales department or submit web request.

If you are looking for Look & Feel customization, you can also view our skin portfolio of already developed skins, which are available for all our customers.

How to Buy WordFrame Consulting Services

The WordFrame consulting team works closely with our extensive partner network to provide tailored, local help to ensure your WordFrame implementation is a success, so that we achieve our aim of better web communities.

We provide a range of services for:

Training - You can chose from a programme of on-site workshops, online web sessions to help you reach geographically spread communities, or we can create training videos and online resources for the continuous use by the community. Our training covers both the WordFrame product and awareness workshops to explain the principles of enterprise 2.0 tools and social networking.

Implementation - From project management of your particular community roll out, to help with configuration and set up of your particular site.

Consulting - For our customers, the WordFrame technology alone is not enough; to build better web communities technology and culture must change hand in hand. That's why you need consulting help and advice for the culture and practice changes required in your organization to make the community a success. We provide practical on site help, and access to a range of resources aimed at increasing participation and collaboration within your site.

Installation - Many sites will opt for our Software as a Service approach, where we are hosting and managing the service and supporting infrastructure - so no installation is required. All you need is access to the system through a PC or an Apple Mac with a web browser. Of course we provide standard installation services for those customers who want to install WordFrame on their own servers, or implement the product using our appliance.

Software Support - The standard WordFrame subscription provides new releases as and when they become available, and access to the help desk for defect correction. However, we can provide additional, tailored support services for organisations that need a higher level of service, or to cater for special circumstances.

Community Support - Beyond the support of the software platform itself, many installations will require additional help and advice to achieve the purpose and objectives of that particular community. We can either provide, or help you set up and man, a community support helpdesk.

Site Design - For no additional cost, you could us any of the existing templates from the library we have created - see our skins portfolio for examples. Just add your company logo and get started. However, if you want a specific design and colour scheme, then we will agree your requirements in a design workshop. This will produce a design brief, from which our design team will create a sample designs. We can the work together to refine it and subsequently develop your specific WordFrame theme. The costs will vary depending on the amount and complexity of the design requirements. Please contact us to discuss your requirements.

Community Content - Over and above the WordFrame web publishing framework itself, it is important to note that the success of building any community will depend on a number of factors, but the quality of the content on the site will be a key success factor. This is where our some of local partners and selected associate organisations could be deployed to help directly in producing content. Within the WordFrame partner ecosystem we have professional journalists and writers who can help write your material.

Please contact us to discuss these services in detail.

You can also ask us to customize WordFrame.